Getting Support
Note: Customers please login to the Account Control Panel and click “Get Support” to contact us.
Our technicians are constantly proactively monitoring and tweaking our servers to prevent any problems from arising, however it is important to know that there is someone there to help you if something does go awry.
At Valcato Hosting you can count on us to be there in your hour of need; we support our customers via 24/7 support ticket, live chat and toll-free telephone so you can rest assured that we will resolve your problem quickly, efficiently and with the friendliness we’re famous for! Customers also have our extensive documentation and knowledgebase sections at their disposal - you may well find that your question has already been answered!
If you have any questions or enquiries, please feel free to contact us.
Support Methods
Our support website is hosted separately from our main website, so you can rest assured you will be able to use all of our contact methods even if this page is inaccessible.
Ticket
The helpdesk is available 24 hours a day, 7 days a week via the Account Control Panel. This provides the fastest method of contacting our customer support team, and we are proud of our 2 hour average response time.
Live Chat
Similar to instant messaging, our Live Support allows you to talk directly to a member of our customer support team. There’s no software to download and you don’t need to register, just click “Live Support” at the top-right of the page.
Telephone
If you would like to call us for help with a technical, billing or general enquiry we offer our innovative Callback Service for free phone support!
Knowledgebase
Our Knowledgebase contains help on everything from creating a website to emailing yourself backups and everything in between. Your question may have already been answered.
Video Tutorials
These videos will show you exactly what to type and where to click. They are a great way to learn about our Website Control Panel.
Documentation
The documentation covers every facet of the Website Control Panel. If you can do it, you’ll find it in our documentation.
Community Forums
Our friendly Community Forums are frequented by both staff and other customers who will be happy to answer any questions you have about your account, website or coding help.
Server Status
You can view current server status and live uptime figures via the Account Control Panel. Our servers are monitored from stations in the USA, Netherlands, UK, Singapore and Australia.
Service Notices
Information about scheduled maintenance and any problems which may be affecting service are posted to our service notices page. We recommend that all customers subscribe either to the RSS feed or email notifications, and also welcome potential customers to do the same.